Right now, we ship across Canada and the USA. If you’re located elsewhere, we’d love to hear from you! Please reach out to us at [email protected] to let us know where we should go next. Typically, your order will leave our facility within a couple
Generally your order will leave our facility within the next business day. Our standard shipment time frame is 3-7 business days (for the USA) and 2-8 business days (for Canada) after it's picked up by carrier. While things are out of our control onc
Subscription orders for our vitamins + supplements are eligible for free shipping. Otherwise, shipping rates may vary based on order weight and shipping location in Canada or the USA. All shipping fees will be visible in your shopping cart prior to f
Once your order has been shipped you should receive an email with a tracking link. Double-check your inbox for a tracking link to your package and order details—it may be in your spam folder. If you're still having trouble finding it, contact us at h
Our fulfillment center is open Monday-Friday. Some of our shipping providers do deliver on weekends, but it's region and carrier specific. Our fulfillment center and shipping providers are closed on federal holidays. You may see a slight shipping and
We accept all major credit cards, Apple Pay and Google Pay. In order to see Apple Pay as an option, you must be on your Apple Pay supported device. Having trouble ordering? Please email us at [email protected] and we will be happy to help you.
If you have not received a product you ordered, please reach out to us with your order details. If you have received confirmation of delivery but have not received your order, we will investigate with our shipping partner and take necessary actions,
If you find an item missing from your package, it may be due to one of our products being on pre-order or awaiting stock replenishment. To accommodate our customers and ensure quicker delivery of available items, we often ship orders partially. This
Your order should come with tracking information sent to your email once it has shipped. If you didn't receive this information or need assistance locating your package, you can always reach out for further assistance.
If you find that your order has arrived partially, it may be due to the individual shipment of certain items for faster delivery. Rest assured, we will provide the tracking information for the remaining items once they've shipped, and they are expect
Your order confirmation email is accepted by most insurance providers as the necessary proof of purchase for reimbursement for insurance claims. You should have received this email right after your order was placed. If you need anything more specific
We understand that natural disasters like hurricanes, fires, or floods can cause a lot of stress and uncertainty. If your order is lost or affected by one of these events, we want to take one worry off your plate. We will replace one order free of ch
Route’s Package Protection is a service that provides added peace of mind when it comes to your order. It helps protect your package in case it gets lost, stolen, or damaged during transit. We understand how frustrating it can be when things go wrong
What happens if my order is lost, damaged, or stolen?. If your order is lost, damaged, or stolen, Route’s expert support team will help you get your order replaced or refunded. Claims are reviewed within 1-2 business days from filing. How does Route