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If you have not received a product you ordered, please reach out to us with your order details.&#xA0;If you have received confirmation of delivery but have not received your order, we will investigate with our shipping partner and take necessary actions, such as sending replacements if required.In the case of a delay due to pre-ordered items not yet in stock, we will provide you with a tracking number once the product is available to ship.&#xA0;

If you have not received a product you ordered, please reach out to us with your order details. If you have received confirmation of delivery but have not received your order, we will investigate with our shipping partner and take necessary actions,

What should I do if I haven't received my product?

Orders & Shipping

Subscription Pricing Update: What You Need to Know

Where can I update my subscription?

How do I update my payment method?

How can I cancel my subscription?

Can I skip a month?

How can I change my next order date?

How frequently will I receive my subscription?

How do I add products to my subscription?

Can I switch subscription products?

Subscription Management

Where do you ship to?

Where do you ship from? Will I have to pay duties?

How long will it take to receive my order?

How much is shipping?

How can I track shipping for my order?

Do you fulfill and ship on weekends and holidays?

What methods of payment do you accept?

What happens if I don't receive part of my order?

How can I track my package once my order has shipped?

What happens if part of my order is missing upon delivery?

How do I receive an invoice or receipt for my purchase for insurance purposes?

Will my order be replaced if it's lost due to a natural disaster?

What is Route Package Protection?

How Does Route Work?

What is Bird&Be’s return policy?

Returns & Exchanges

How are Bird&Be Products different?

When Should I Add More CoQ10?

Are your products vegan, gluten or dairy-free?

Are your products Halal or Kosher?

What does B12 do and why do I need so much?

What is the difference between cc's and ml's?

I am transgender or non-binary. Can I still use your products?

Can the At Home Sperm Test confirm a successful vasectomy?

Troubleshooting the At-home Sperm Test

Can I take these vitamins while taking antibiotics?

What's the difference between The Prenatal Essentials for Females and The Gentle Prenatal?

Can I take these products if I'm taking other medication?

Can you explain the difference between the prenatal essentials and postpartum vitamins?

Product & Ingredients

Is your packaging recyclable?

How can I be sure your supplements are safe?

Product Safety & Quality

Who owns Bird&Be?

Are your products HSA/FSA eligible?

How do you keep my data secure and where is it stored?

Where are your supplements manufactured?

Are the products third-party tested?

Company Info

What is the best time to take my prenatal?

When should I start taking my prenatal and how long should I take it for?

Trying to Conceive Questions

Which product should I take if I'm pregnant?

Pregnancy Questions

Which product should I take Postpartum?

How long should I take the Postpartum for?

Can I take the Powers while breastfeeding?

Postpartum Questions

How do I sign up?

How does the referral program work?

Where can I find my unique referral code?

I’m in Canada—do I still get US$15 store credit?

How do I refer someone?

Is there a limit to the number of referrals I can make?

How can I redeem my store credit?

Do I need to use my store credit on my next order?

Does my store credit expire?

Can my store credit be used with other promotions or promo codes?

What happens if my friend returns their product?

Referral Program

What should I do if I haven't received my product?Updated 5 months ago