What is Route Package Protection?Updated 19 days ago

Route’s Package Protection is a service that provides added peace of mind when it comes to your order. It helps protect your package in case it gets lost, stolen, or damaged during transit. We understand how frustrating it can be when things go wrong with your order, which is why we’ve partnered with Route to offer this extra layer of support. Package Protection can be easily added during checkout for added assurance that you’re covered, no matter what happens.

How do I track my order with Route?

Once you add Route Package Protection, you can easily track your order through the Route website or the app. The app lets you visually track all your online orders in one convenient place, ensuring you're always in the loop about your delivery’s status. You’ll also receive real-time shipping updates that keep you informed throughout the process. Haven’t downloaded the app yet? Download the Route App here!

What do I do if my order has an issue?

If you've purchased Route's Package Protection and are experiencing a shipping issue, don't worry—we've got you covered. You can easily file a claim online to resolve any issues with your package. File a claim here, and the Route team will help you with the next steps.

We’re here to support you, and we want to make sure that your experience is as smooth as possible! Feel free to reach out at [email protected] if you have any questions.