How do I update my payment method?Updated 8 hours ago
Subscription Management
Updating your payment method in the customer portal
- Log into your customer portal
- At the bottom of your upcoming order, you'll see "Charge to *XXXX" and Edit located to the right
- Click Edit and enter new payment information—this updates the payment method for all future orders, not just your next one
If you use Shop Pay for purchases
Not sure if you're using Shop Pay? It's a secure digital wallet that speeds up checkout by securely storing your payment information. If you see "Shop Pay" at checkout, you're using it—or check for the purple Shop Pay logo on your payment methods, or visit the Shop app.
To manage your payment methods through Shop Pay:
- Open the Account tab in the Shop app
- To add a card: Tap the + button
- To delete a card: Tap the card you wish to remove, then tap Delete
- To change the billing address: Delete the card and re-add it with the new address
If you'd like to stop using Shop Pay, follow the Opt Out of Shop Pay guide for instructions. Shop Pay is a secure wallet managed by Shop Pay, Apple Pay, or Google Pay—we can't modify your digital wallet settings directly.
Unable to delete payment info directly in your account? Email us and we'll take care of it. Let us know if you run into any issues!