How do I skip, reschedule, or swap my subscription order?Updated an hour ago
Subscription Management
Need a little more time, a different product, or a month off? You can skip, reschedule, or swap your order anytime from your account. It only takes a minute.
⏰ Timing matters: Your subscription renews at 12:00 AM EST on your renewal date. To make sure your changes apply to your next order, make them before 11:59 PM EST the day before your subscription renews.
Getting started
Where do I manage my subscription?
- Log in to your account at birdandbe.com
- Select Subscriptions from the menu on the left
- Use the tabs at the top to find what you need: Subscriptions to reschedule, skip, or update your products, and Upcoming orders to see (and skip) what's coming up
Skip an order
How do I skip an order?
You can skip from either of these places:
- Subscriptions tab: Select your subscription, then select Skip to skip your next order
- Upcoming orders tab: Find any upcoming order and select Skip next to it
Need a longer break? Skip as many upcoming orders as you need. Changed your mind? Just select Unskip on that order.
💛 Just need a few extra days rather than a full month? Reschedule your order instead (see below).
Can I pause my subscription?
There isn't a pause option, but you've got two easy ways to take a break: skip one or more upcoming orders, or reschedule your next order to a later date. Both steps are covered in this article.
How do I know my skip went through?
Head to the Upcoming orders tab in your account to check the date of your next order and confirm the skip. A skipped order appears greyed out with an Unskip button next to it, so you'll know it's been taken care of.
Can I skip one product but keep another?
Yes! We know that sometimes you need one product before another. The renewal date and cadence for each product can be managed separately in your account, so you can skip or reschedule one without changing the rest.
Reschedule
How do I change my next order date?
- Open the Subscriptions tab
- Select the subscription you'd like to move
- Select Reschedule
- Choose how far to push your order (for example, one week or one month) and confirm
Your order will process on the new date, and your future order dates will shift to match.
Swap or update products
How do I swap to a different product?
- Open the Subscriptions tab
- Select the subscription you'd like to change
- Scroll down and select Swap this for a different product
- Choose your new product and confirm the swap
Can I add a CoQ10 boost or change my quantity?
- Open the Subscriptions tab and select Edit on your subscription
- Use the Add Extra CoQ10 menu (if it's available for your product) or the + / – buttons to update your quantity
- Select Save changes
Heads up: changes made here apply to every future order, not just the next one.
Need a hand?
I can't log in to my account. What should I do?
No problem, we've got you. Email us at [email protected] and we'll help you get back in or make the change for you.
Thinking about cancelling instead?
We'd be sad to see you go, but you can cancel anytime. Here's how to cancel your subscription.
Quick reference