# subcultured

> Public Help Center articles for subcultured.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Where can I update my subscription?](https://help.birdandbe.com/en-US/where-can-i-update-my-subscription-311275.md): You can update your subscription by logging in to your account at birdandbe.com. Once you are logged in, you'll see a summary of your order history. To update your subscription. If you're having any issues or you have any questions, please contact us
- [How do I update my payment method?](https://help.birdandbe.com/en-US/how-do-i-update-my-payment-method-6301239.md): Updating Your Payment Method in the Customer Portal. If You Use Shop Pay for Purchases. Not sure if you're using Shop Pay? Shop Pay is a secure digital wallet that speeds up checkout by securely storing your payment information. If you see "Shop Pay"
- [How can I cancel my subscription?](https://help.birdandbe.com/en-US/how-can-i-cancel-my-subscription-311276.md): Cancelling your subscription is easy and you can cancel anytime. Before you cancel, did you know you can change your products, add more products, skip a month, edit your next delivery date?. If you still want to cancel your subscription, you can do t
- [Can I skip a month?](https://help.birdandbe.com/en-US/can-i-skip-a-month-6301223.md): Of course you can! Just log in to your account at birdandbe.com. Once you are logged in, you'll see a summary of your order history. To skip a month, do the following:. - Click Manage Subscriptions. - Select the subscription you would like to pauseCh
- [How can I change my next order date?](https://help.birdandbe.com/en-US/how-can-i-change-my-next-order-date-311278.md): We’re all about making things more convenient for you. You are in control of changing the frequency and next order date for your subscription. Your can now change your next order date if you prefer different timing. It only takes a minute!. Your next
- [How frequently will I receive my subscription?](https://help.birdandbe.com/en-US/how-frequently-will-i-receive-my-subscription-311279.md): After you receive your first shipment, our default option is for subscriptions to renew every 27 days to account for shipping times. That being said, you can change the frequency to however often you'd like!. If you would like to update your subscrip
- [How do I add products to my subscription?](https://help.birdandbe.com/en-US/how-do-i-add-products-to-my-subscription-6301222.md): We make it easy to add or remove products from your subscription. Just log in to your account at birdandbe.com. Once you are logged in:. If you're having any issues or you have any questions, please contact us at hello@birdandbe.com with your Subscri
- [Can I switch subscription products?](https://help.birdandbe.com/en-US/can-i-switch-subscription-products-6301245.md): Sure thing! Just log in to your account at birdandbe.com. Once you are logged in, you'll see a summary of your order history. To change subscription products, do the following:. If you're having any issues or you have any questions, please contact us
- [How can I expedite shipping on my subscription order?](https://help.birdandbe.com/en-US/how-can-i-expedite-shipping-on-my-subscription-order-6072365.md): Expedited shipping isn't available at subscription checkout, but rush delivery may be possible on a case-by-case basis via FedEx. If you have a specific delivery date in mind, please email us at hello@birdandbe.com before your subscription is set to
- [Where do you ship to?](https://help.birdandbe.com/en-US/where-do-you-ship-to-311266.md): Right now, we ship across Canada and the USA. If you’re located elsewhere, we’d love to hear from you! Please reach out to us at hello@birdandbe.com to let us know where we should go next. Typically, your order will leave our facility within a couple
- [When will my order arrive?](https://help.birdandbe.com/en-US/when-will-my-order-arrive-5992106.md): Everything you need to know about shipping timelines and how to request rush delivery. Before you place an order. Your total delivery time has two parts:. So if you need something fast, keep both parts in mind when estimating your delivery date. ✏️ N
- [Where do you ship from? Will I have to pay duties?](https://help.birdandbe.com/en-US/where-do-you-ship-from-will-i-have-to-pay-duties-1176760.md): We ship from local warehouses based on your location! 🇨🇦🇺🇸. This means no customs fees or duties! Just smooth, hassle-free delivery! ☺️
- [How much is shipping?](https://help.birdandbe.com/en-US/how-much-is-shipping-311264.md): Subscription orders for our vitamins + supplements are eligible for free shipping. Otherwise, shipping rates may vary based on order weight and shipping location in Canada or the USA. All shipping fees will be visible in your shopping cart prior to f
- [How can I track shipping for my order?](https://help.birdandbe.com/en-US/how-can-i-track-shipping-for-my-order-311268.md): Once your order has been shipped you should receive an email with a tracking link. Double-check your inbox for a tracking link to your package and order details—it may be in your spam folder. If you're still having trouble finding it, contact us at h
- [Do you fulfill and ship on weekends and holidays?](https://help.birdandbe.com/en-US/do-you-fulfill-and-ship-on-weekends-and-holidays-311269.md): Our fulfillment center is open Monday-Friday. Some of our shipping providers do deliver on weekends, but it's region and carrier specific. Our fulfillment center and shipping providers are closed on federal holidays. You may see a slight shipping and
- [What methods of payment do you accept?](https://help.birdandbe.com/en-US/what-methods-of-payment-do-you-accept-311259.md): We accept all major credit cards, Apple Pay and Google Pay. In order to see Apple Pay as an option, you must be on your Apple Pay supported device. Having trouble ordering? Please email us at hello@birdandbe.com and we will be happy to help you.
- [What should I do if I haven't received my product?](https://help.birdandbe.com/en-US/what-should-i-do-if-i-havent-received-my-product-845137.md): If you have not received a product you ordered, please reach out to us with your order details. If you have received confirmation of delivery but have not received your order, we will investigate with our shipping partner and take necessary actions,
- [What happens if I don't receive part of my order?](https://help.birdandbe.com/en-US/what-happens-if-i-dont-receive-part-of-my-order-844946.md): If you find an item missing from your package, it may be due to one of our products being on pre-order or awaiting stock replenishment. To accommodate our customers and ensure quicker delivery of available items, we often ship orders partially. This
- [How can I track my package once my order has shipped?](https://help.birdandbe.com/en-US/how-can-i-track-my-package-once-my-order-has-shipped-844948.md): Your order should come with tracking information sent to your email once it has shipped. If you didn't receive this information or need assistance locating your package, you can always reach out for further assistance.
- [What happens if part of my order is missing upon delivery?](https://help.birdandbe.com/en-US/what-happens-if-part-of-my-order-is-missing-upon-delivery-844949.md): If you find that your order has arrived partially, it may be due to the individual shipment of certain items for faster delivery. Rest assured, we will provide the tracking information for the remaining items once they've shipped, and they are expect
- [How do I receive an invoice or receipt for my purchase for insurance purposes?](https://help.birdandbe.com/en-US/how-do-i-receive-an-invoice-or-receipt-for-my-purchase-for-insurance-purposes-845133.md): Your order confirmation email is accepted by most insurance providers as the necessary proof of purchase for reimbursement for insurance claims. You should have received this email right after your order was placed. If you need anything more specific
- [Will my order be replaced if it's lost due to a natural disaster?](https://help.birdandbe.com/en-US/will-my-order-be-replaced-if-its-lost-due-to-a-natural-disaster-1045084.md): We understand that natural disasters like hurricanes, fires, or floods can cause a lot of stress and uncertainty. If your order is lost or affected by one of these events, we want to take one worry off your plate. We will replace one order free of ch
- [What is Route Package Protection?](https://help.birdandbe.com/en-US/what-is-route-package-protection-963719.md): Route’s Package Protection is a service that provides added peace of mind when it comes to your order. It helps protect your package in case it gets lost, stolen, or damaged during transit. We understand how frustrating it can be when things go wrong
- [What is Route Package Protection and Returns Coverage?](https://help.birdandbe.com/en-US/what-is-route-package-protection-and-returns-coverage-4993734.md): Route’s Package Protection and Returns Coverage is a service that provides added peace of mind when it comes to your order. It helps protect your package in case it gets lost, stolen, or damaged during transit and covers the cost of a return shipping
- [How Does Route Work?](https://help.birdandbe.com/en-US/how-does-route-work-963722.md): What happens if my order is lost, damaged, or stolen?. If your order is lost, damaged, or stolen, Route’s expert support team will help you get your order replaced or refunded. Claims are reviewed within 1-2 business days from filing. How does Route
- [How Does Route Work?](https://help.birdandbe.com/en-US/how-does-route-work-4994236.md): What happens if my order is lost, damaged, or stolen?. If your order is lost, damaged, or stolen, Route’s expert support team will help you get your order replaced or refunded. Claims are reviewed within 1-2 business days from filing. How does Route
- [What is Bird&Be's Return Policy](https://help.birdandbe.com/en-US/what-is-birdandbes-return-policy-4994292.md): We want you to love your purchase, so if you’re not completely satisfied, we’re here to help!. To qualify for a return or exchange, both the box and the sachets must be completely unopened and still sealed.If you’d like to return or exchange your ord
- [How Do I Check My Return or Refund Status?](https://help.birdandbe.com/en-US/how-do-i-check-my-return-or-refund-status-5702076.md): You can check the status of your return or refund at any time by visiting our returns portal. Once you're there, you'll be able to see real-time updates on every stage of your return, including:. How long does a refund take?. Once our team has receiv
- [How are Bird&Be Products different?](https://help.birdandbe.com/en-US/how-are-bird&be-products-different-311287.md): Our products are:. Our medical fertility doctors (REIs) and naturopathic doctors (NDs) have combined the very best ingredients into daily supplements, each at just-right doses that your body can easily absorb and all rooted in science. We use nutrien
- [When Should I Add More CoQ10?](https://help.birdandbe.com/en-US/when-should-i-add-more-coq10-372541.md): CoQ10 is a powerful antioxidant that helps both eggs and sperm max out their potential. Antioxidants help to protect eggs and sperm from free radicals damage and CoQ10 also helps to provide the fuel needed for growth and repair. You may need an addit
- [Are your products vegan, gluten or dairy-free?](https://help.birdandbe.com/en-US/are-your-products-vegan-gluten-or-dairy-free-311536.md): We are proud to say that our products are vegan and free from various common allergens and additives such as gluten, dairy, nuts, shellfish, soy, yeast, and artificial colours/dyes. Important note about gluten and cross-contamination:While our produc
- [Are your products Halal or Kosher?](https://help.birdandbe.com/en-US/are-your-products-halal-or-kosher-311265.md): Right now, our formulas are not certified Halal or Kosher. We would be happy to answer any questions you may have about our products. Please reach out to us at hello@birdandbe.com and we will be happy to help you in any way possible.
- [What does B12 do and why do I need so much?](https://help.birdandbe.com/en-US/what-does-b12-do-and-why-do-i-need-so-much-311291.md): You might’ve noticed that our formulas’ amount of Vitamin B12 is well above what’s typically recommended per day in a multivitamin. But there are good reasons for that!. First, for women and people with eggs, it’s important to understand how crucial
- [What is the difference between cc's and ml's?](https://help.birdandbe.com/en-US/what-is-the-difference-between-ccs-and-mls-311538.md): A cc and ml are the same in terms of the volume they take up. They are perfectly interchangeable. The key difference between the two terms is that ml is used to conventionally measure liquids, while cc is used for solids.
- [I am transgender or non-binary. Can I still use your products?](https://help.birdandbe.com/en-US/i-am-transgender-or-non-binary-can-i-still-use-your-products-311288.md): Bird&Be offers inclusive products to all individuals who are preparing to or trying to conceive, as well as to younger individuals not yet ready to conceive, but who want more information about their bodies and timeline. When you take our quiz for pr
- [Can the At Home Sperm Test confirm a successful vasectomy?](https://help.birdandbe.com/en-US/can-the-at-home-sperm-test-confirm-a-successful-vasectomy-311290.md): Our At-Home Sperm Test is optimized for fertility testing and reports motile sperm values above and below 6 million per ml. Currently, our test does not give a value of ZERO and is therefore not recommended for post-vasectomy testing. Our score ranks
- [Troubleshooting the At-home Sperm Test](https://help.birdandbe.com/en-US/troubleshooting-the-at-home-sperm-test-312352.md): We are committed to helping you every step of the way until you have tested successfully. Make sure you’ve downloaded the latest version of the app. It should look like this and is called YO Home Sperm Test. Before we dive into troubleshooting, check
- [Can I take these vitamins while taking antibiotics?](https://help.birdandbe.com/en-US/can-i-take-these-vitamins-while-taking-antibiotics-312354.md): Many minerals can decrease the absorption and reduce effectiveness of doxycycline, including calcium, magnesium, iron, zinc, and others. To avoid these interactions, doxycycline should be taken two hours before or two hours after dairy products (high
- [What's the difference between The Complete Prenatal Pack and The Gentle Prenatal Pack?](https://help.birdandbe.com/en-US/whats-the-difference-between-the-complete-prenatal-pack-and-the-gentle-prenatal-pack-343278.md): While we typically would recommend The Complete Prenatal Pack for someone who is pregnant, we know first hand how rough pregnancy sickness can be. That's why we designed The Gentle Prenatal Pack that not only is gentle on your stomach, but it has ant
- [Can I take these products if I'm taking other medication?](https://help.birdandbe.com/en-US/can-i-take-these-products-if-im-taking-other-medication-380371.md): Consult your health care practitioner prior to use if you're taking medication. We suggest spacing out your supplements from medication by at least three hours. For product specific warnings, please visit https://birdandbe.com/pages/ingredients-overv
- [Can you explain the difference between the Complete Prenatal Pack and the Postpartum Pack vitamins?](https://help.birdandbe.com/en-US/can-you-explain-the-difference-between-the-complete-prenatal-pack-and-the-postpartum-pack-vitamins-844947.md): The main components of our Complete Prenatal and Postpartum vitamins are built on the same foundational formula. The Postpartum option allows for the addition of a Lactation Boost, which many customers choose to include. The core formula—two green Da
- [Why is there less B12 in the Complete Prenatal Pack?](https://help.birdandbe.com/en-US/why-is-there-less-b12-in-the-complete-prenatal-pack-2208669.md): We understand why you’d want clarity on this change and want to reassure you that the original amount of Vitamin B12 in our Prenatal Essentials for Females was well within safe limits for pregnancy. It was approved under Health Canada’s guidelines, p
- [Is your packaging recyclable?](https://help.birdandbe.com/en-US/is-your-packaging-recyclable-311272.md): All of our packaging and instruction sheets are 100% recyclable and can be recycled with paper and cardboard products as per your local recycling program. Plus, our sachets are recyclable too!. Tip: Break down the box before disposing to make it more
- [How can I be sure your supplements are safe?](https://help.birdandbe.com/en-US/how-can-i-be-sure-your-supplements-are-safe-311286.md): We deliver the highest quality naturopathic supplements to optimize outcomes. Our nutraceuticals are formulated and customized by a group of fertility specialists, including our resident naturopathic doctors, OBGYN and reproductive endocrinologists (
- [Who owns Bird&Be?](https://help.birdandbe.com/en-US/who-owns-bird-and-be-311535.md): Bird&Be was founded by a team of passionate individuals dedicated to changing the modern fertility journey. We’ve all been on the journey and we are always here to answer any questions or take any feedback. You can reach us at hello@birdandbe.com. Y
- [Are your products HSA/FSA eligible?](https://help.birdandbe.com/en-US/are-your-products-hsafsa-eligible-311273.md): Many of our products are potentially eligible for HSA/FSA reimbursement!. If you would like to be certain of product eligibility before purchase, you will need to check with the provider to ensure eligibility first. We accept some HSA/FSA cards direc
- [How do you keep my data secure and where is it stored?](https://help.birdandbe.com/en-US/how-do-you-keep-my-data-secure-and-where-is-it-stored-311274.md): At Bird&Be, we recognize that we handle a large volume of financial information, health insurance information, and other sensitive customer and employee data, and we do not take this lightly. Our developers and eHealth team have designed a secure web
- [Where are your supplements manufactured?](https://help.birdandbe.com/en-US/where-are-your-supplements-manufactured-311285.md): Our supplements are all made with love in Canada.
- [Are the products third-party tested?](https://help.birdandbe.com/en-US/are-the-products-third-party-tested-402335.md): Yes, we use third-party accredited laboratories using USP methods for microbial, heavy metals, and pathogen testing. We thoroughly evaluate each batch of our finished product to ensure they are within specification.
- [What is the best time to take my prenatal?](https://help.birdandbe.com/en-US/what-is-the-best-time-to-take-my-prenatal-311270.md): We recommend that you take your prenatal vitamins after a meal, three hours apart from any medications. You may take everything in the sachet together or space it out throughout the day (again, after meals).
- [When should I start taking my prenatal and how long should I take it for?](https://help.birdandbe.com/en-US/when-should-i-start-taking-my-prenatal-and-how-long-should-i-take-it-for-311271.md): We recommend starting your prenatal supplements three months before you start trying to conceive, to get your eggs/sperm/body ready for conception. Once you are pregnant, our doctors recommend adding on the calcium/magnesium booster in your second tr
- [Which product should I take if I'm pregnant?](https://help.birdandbe.com/en-US/which-product-should-i-take-if-im-pregnant-311261.md): First of all - congrats 🎉 we're thrilled for you, and hold space for you as you navigate these next steps. The The Complete Prenatal Pack is designed to support you throughout your pregnancy and gives you and your growing baby all the nutrients you
- [Which product should I take Postpartum?](https://help.birdandbe.com/en-US/which-product-should-i-take-postpartum-402342.md): Postpartum. The Postpartum Pack and Complete Prenatal Pack share the same base formula—two green Daily Essentials and a yellow DHA softgel—so you can take either through pregnancy and postpartum. The Postpartum gives you the option to add the Lactati
- [How long should I take the Postpartum Pack for?](https://help.birdandbe.com/en-US/how-long-should-i-take-the-postpartum-pack-for-311260.md): Postpartum. Doctors typically call the most critical postpartum window the “fourth trimester”—about three months. But your body is recovering for a lot longer than that. Our recommendation: Keep taking the Postpartum Pack for at least a full year aft
- [I'm postpartum and trying to conceive again soon, can I take the Female Fertility Power Prenatal Pack while breastfeeding?](https://help.birdandbe.com/en-US/im-postpartum-and-trying-to-conceive-again-soon-can-i-take-the-female-fertility-power-prenatal-pack-while-breastfeeding-312351.md): Postpartum. Our doctors recommend waiting until breastfeeding is no longer your baby's primary or only source of nutrition before starting the Powers. Until then—especially if you're exclusively breastfeeding—we recommend the Postpartum Pack or the C
- [How do I sign up?](https://help.birdandbe.com/en-US/how-do-i-sign-up-520388.md): Referral Program. Ready to start earning credit? Create your referral account to get your unique code. Create my referral account. Use the same email address as your Bird&Be account.
- [How does the referral program work?](https://help.birdandbe.com/en-US/how-does-the-referral-program-work-520389.md): Referral Program. Once you’ve set up your account, you can access the account portal for your unique referral code and program details. Share the love: Your friend gets US$15 off their first order (when they spend US$30 or more), and you get US$15 in
- [Where can I find my unique referral link?](https://help.birdandbe.com/en-US/where-can-i-find-my-unique-referral-link-520391.md): Referral Program. Once you sign up for our referral program, your unique link will be generated and shared via email. Share your link and it'll apply the discount code automatically at checkout.
- [I’m in Canada—do I still get US$15 store credit?](https://help.birdandbe.com/en-US/i%E2%80%99m-in-canada%E2%80%94do-i-still-get-usdollar15-store-credit-520394.md): Referral Program. Yes, as a Canadian customer, you get US$15 for every successful referral. This will be converted to Canadian dollars (based on the current exchange rate) when you redeem your store credit on your next Canadian purchase.
- [Is there a limit to the number of referrals I can make?](https://help.birdandbe.com/en-US/is-there-a-limit-to-the-number-of-referrals-i-can-make-520392.md): Referral Program. You can refer as many friends and family as you'd like—each successful referral earns you US$15 to use at Bird&Be.
- [How can I redeem my store credit?](https://help.birdandbe.com/en-US/how-can-i-redeem-my-store-credit-520395.md): Referral Program. We'll send a gift card to your email as soon as your referral commission is earned. Check my balance. Active subscriber? Email hello@birdandbe.com and we'll help apply your credit to your subscription.
- [Does my store credit expire?](https://help.birdandbe.com/en-US/does-my-store-credit-expire-520397.md): Referral Program. Never. Your store credit doesn't expire—use your balance any time for any Bird&Be purchase.
- [What happens if my friend returns their product?](https://help.birdandbe.com/en-US/what-happens-if-my-friend-returns-their-product-528611.md): Referral Program. If your referral isn’t successful and the product is returned for a refund, the store credit will be reversed. If the credit has already been used, it'll show as a negative balance in your wallet and be added to your next order.
- [PCOS Awareness Month Promo](https://help.birdandbe.com/en-US/pmos-awareness-month-promo-7050003.md): Promotion. This PMOS Awareness Month, start a new subscription to eligible products from our Cycle Support Collection and save 20% on your first month. 20% off your first month on new Cycle Support subscriptions. Products included:. Shop Cycle Suppor